Version 4 software issues
- Links are not working, Cannot
copy/paste text, Footnotes will
not open.
- Program crashes when clicking on a link.
- "File copy not OK.7" error message.
- Script error that will not let you access the program.
- Error when checking for updates.
Links
are not working,
Cannot copy/paste
text,
Footnotes will not open
If you have downloaded the most recent
version of Internet Explorer(v. 7)
your links may not be working properly
and some other features may not be
available. Make sure you have the latest
version of the program. The most current
updates are available here.
You may also need to adjust the following
settings on your computer.
Click on the Start menu.
Click on Control
Panel
Open Internet Options by double-click
or right-click and open
The Internet Properties
will open
Click on the Security Tab
Find the "Custom level..." button
and click on that
Scroll down and enable
the following settings
Under Scripting:
1. Active scripting
2. Allow Programmatic
clipboard access
3. Allow status bar
updates via script
Click Ok
Click Yes
Click Ok
Program
crashes when clicking on a link.
Users should downoload and install
the latest update. You can download
the update here.
"File copy
not OK.7" error message
If you get this error you should have
a file named notelist.txt located in
C:\Program Files\Harmony Media\name
of your program\notes\ by default.
Renaming or deleting it should
keep the error from coming up.
Script
error that will not let you access
the program.
You will need to uninstall the program,
delete the remaining program folder
usually found inside C\:Program Files\Harmony
Media\.
Reinstall the program. If you installed
an earlier version from a disc and
need to download and install an update
please make sure to open the
program once and close it before installing
an update. This is usually where the
script error problem originates.
We will hopefully
have an update that will take care
of this error without the uninstall
process.
Error when checking for updates.
You can access the latest update here.
Otherwise please send an email (harmonytech@harmonymedia.com)
or fill out the form above describing
the error.
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